Adult Social Care Advisor

4 weeks ago


Nuneaton, Warwickshire, United Kingdom Warwickshire County Council Full time

We are looking for an exceptional Adult Social Care Advisor to join our Supporting People Team at Warwickshire County Council. As a Specialist Customer Service Advisor, you will be responsible for delivering a high-quality service that meets the needs of our residents.

Key responsibilities include providing accurate information and advice, signposting, and initial problem-solving at the first point of contact. You will also be working with colleagues to provide a county-wide Adult Social Care service that supports the most vulnerable residents and their families.

To succeed in this role, you will need excellent communication skills, the ability to evaluate situations to identify potential risks, and recognize when to seek advice. Your natural sense of curiosity will drive you to learn more about the diverse ways people can be supported to improve their lives.

You will be required to work independently to a high standard, using multiple systems simultaneously, including knowledge of Firmstep, Five9, and Microsoft applications. In addition, you will need to have the confidence to ask for help if needed, recognizing when appropriate support is required.

The salary for this position is estimated to be around £28,000 - £30,000 per annum, based on 37 hours a week. This is a temporary to permanent role upon completion of a successful probationary period.



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