Commercial Operations Manager

4 weeks ago


London, Greater London, United Kingdom Elior Full time
Job Overview

We are seeking a highly skilled Commercial Manager to join our retail hospital division. This is an exciting opportunity to drive commercial success and make a significant impact through data-driven strategies and effective relationship management.

Main Responsibilities
  • Develop and deliver comprehensive commercial plans for the retail hospital division, securing senior sign-off, and ensuring timely execution through cross-functional team engagement
  • Support the Commercial Optimisation Manager to model proposed commercial initiatives on a product-by-product/unit-by-unit basis, forecast outcomes, and employ a test-and-learn approach based on commercial results
  • Analyse the performance of live commercial initiatives in the retail hospitals to suggest and implement changes based off the results
  • Regularly present performance, recommendations, and strategy to senior team and wider functions
  • Take accountability for the successful implementation of approved commercial activities through operational teams
  • Conduct regular competitor benchmarking analysis to maintain a thorough understanding of the market, including price, range, display, service style, and branding to proactively identify ways to optimise results and stay competitive
  • Spend time in operational units to observe and support implementation, developing strong relationships with senior operations teams
  • Form a strong working relationship with the relevant operations, clients, finance, and purchasing teams to ensure stakeholder buy-in for key commercial and marketing initiatives identified
Requirements
  • Proficiency in Excel, data analysis, and evidence-based decision-making
  • Experience with commercial levers such as price, range, display, and upselling
  • Ability to present business insights and recommendations effectively
  • Innovative and capable of developing and operationalising new ideas
  • Strong understanding of market trends in food and beverage or grocery
  • Ability to focus on profitable outcomes and work at pace
  • Experience in cross-functional project implementation


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