Neighbourhood Officer
4 weeks ago
Are you a dedicated and proactive Housing Professional seeking to make a positive impact within the community?
About the RoleThis is an exciting opportunity to join a dynamic team and contribute to the well-being of residents. As a Neighbourhood Officer, you will be responsible for managing a designated neighbourhood and ensuring that residents receive a high standard of service.
Key Responsibilities- Building relationships with residents and providing excellent customer service
- Resolving any issues or complaints raised by residents promptly and efficiently
- Conducting property inspections and ensuring that properties are well-maintained
- Collaborating with external stakeholders such as local authorities and contractors
- Providing support and advice to residents regarding their tenancy agreement
- Promoting community development initiatives and engaging residents in local activities
- Contributing to the development of policies and procedures to improve service delivery
- Conducting estate walkabouts to identify any repairs or maintenance requirements
- Previous experience as a Housing Officer or a similar role within the housing industry (social housing)
- Excellent communication and interpersonal skills to interact effectively with residents
- Strong problem-solving abilities to address and resolve issues promptly
- Passionate about customer experience
- Sound knowledge of current housing legislation and regulations (Housing Law and experience of Enforcement Action)
- Proactive approach towards identifying and implementing improvements in service delivery
- Ability to work independently as well as part of a team
- Proficient in using Microsoft Office applications
- Competitive salary and a comprehensive benefits package
- Generous annual leave allowance
- Pension scheme
- Health and well-being initiatives
- Professional development opportunities
- Employee assistance programme
Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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