Neighbourhood Manager

2 weeks ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a skilled and experienced Neighbourhood Manager to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for leading a team of up to 10 Neighbourhood Officers and providing support to residents living in Camden's homes.

Key Responsibilities
  • Maintain an overview of current workloads and spot patterns and trends in resident demands and needs.
  • Develop skills and knowledge in one or more key areas to meet residents' demands.
  • Offer a clear and trusted point of contact to resolve residents' demands and help staff to support residents to solve problems at their root cause.
  • Ensure neighbourhood officers deal with issues as early as possible and pull in support when needed to resolve resident issues in partnership with other officers, services, and organisations.
  • Learn about the work and develop the service in line with systems thinking principles to meet the changing needs of residents.
Essential Qualifications and Experience

The successful candidate will have experience of spotting patterns, trends, and blockages preventing an effective service and building evidence bases to support change. They will also have experience of working closely with colleagues in other services to resolve problems, minimise duplication, and pull in colleagues and partners where the skills or knowledge are not available in the Neighbourhood.

Additional Information

This is a 36-hour per week role, and an enhanced DBS is required. The closing date for this position is not specified.

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