Customer Support Specialist
4 weeks ago
Fargo Systems Ltd, a leading software development company for transport and logistic solutions, is seeking a skilled Support Specialist to join our expanding team in Ipswich. As a key member of our support department, you will report to the Support Manager and Directors of Fargo Systems Ltd.
This office-based role involves providing exceptional customer service, resolving technical issues, and collaborating with our support teams to ensure seamless support experiences for our clients. If you have experience in application software support or the Transport, Logistics, or Shipping industries, and are passionate about software and problem-solving, we encourage you to apply.
Key Responsibilities:- Provide first-line support to customers via phone and email, resolving technical issues and escalating complex cases to our 2nd and 3rd line support teams.
- Manage incoming calls and emails from customers, ensuring timely and effective responses.
- Liaise with internal teams to resolve customer queries and issues.
- Develop and maintain a deep understanding of our software solutions and their applications in the transport and logistics industries.
We offer a competitive salary, life insurance, and an Employee Perk Package, including a Childcare Voucher Scheme, Cycle to Work incentive scheme, and shopping and travel discounts. Working hours are negotiable, but mornings are required. If you are a motivated and detail-oriented individual with excellent communication skills, we look forward to hearing from you.
-
Customer Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom PWE Recruitment Group Full timeCustomer Support SpecialistAre you enthusiastic about starting a career in customer support? We are seeking a skilled Customer Support Specialist to join our client, a growing company renowned for its unique service offering in the offshore energy sector.As a Customer Support Specialist, you will be the primary contact for our subscribers, ensuring they have...
-
Care Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom Ambient Support Full timeJob Title: Care Support SpecialistAmbient Support is seeking a dedicated and empathetic Care Support Specialist to join our team in Ipswich. As a Care Support Specialist, you will play a vital role in providing social and emotional support to individuals with challenging and complex needs.Key Responsibilities:Providing personal care and support to...
-
Helpdesk Support Specialist
3 weeks ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing Facilities Management support, customer service, and administration activities.Key ResponsibilitiesProvide timely and effective Facilities Management support to ensure seamless...
-
Helpdesk Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and customer-focused Helpdesk Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key ResponsibilitiesProvide timely and effective facilities...
-
Helpdesk Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and customer-focused Helpdesk Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key ResponsibilitiesProvide timely and effective facilities...
-
Sales Support Specialist
6 days ago
Ipswich, Suffolk, United Kingdom Hays Business Support Full timeJob SummaryAs a Sales Support Coordinator at Hays Business Support, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to process customer orders accurately and efficiently, ensuring timely delivery and resolving any queries or issues that may arise.Key ResponsibilitiesProcess customer...
-
Customer Experience Specialist
2 days ago
Ipswich, Suffolk, United Kingdom Iceland Foods Full timeCustomer Experience SpecialistWe're looking for a Customer Experience Specialist to join our dynamic team at Iceland Foods. This role is perfect for someone who is passionate about delivering exceptional customer experiences.About the RoleAs a Customer Experience Specialist, you will be responsible for picking and packing our great quality products for our...
-
Customer Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom Lloyd Recruitment Services Ltd Full time{"h1": "Customer Support Executive", "p": "Are you looking for a role that prioritizes customer experience?", "ul": ["Act as the primary contact for customer inquiries", "Resolve issues promptly and maintain accurate records", "Handle customer communications via email and web chat", "Efficiently manage and dispatch necessary documentation", "Be the first...
-
Customer Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom Lloyd Recruitment Services Ltd Full time{"h1": "Customer Support Executive", "p": "Are you looking for a role that prioritizes customer experience?", "ul": ["Act as the primary contact for customer inquiries", "Resolve issues promptly and maintain accurate records", "Handle customer communications via email and web chat", "Efficiently manage and dispatch necessary documentation", "Be the first...
-
Sales Support Team Member
2 days ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment Limited involves working as a Sales Support Coordinator within a fast-paced customer service team. Your key responsibilities will include delivering exceptional customer service, handling day-to-day queries regarding orders, products, and returns, and collaborating with the sales, logistics, and manufacturing...
-
Senior Microsoft Support Specialist
6 days ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeJob Opportunity: We are seeking a skilled Senior Microsoft Support Specialist to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Job Summary: As a Senior Microsoft Support Specialist, you will provide second-level support to clients, working on deskside and remote worker tickets. You must have experience supporting...
-
Client Support Specialist
7 days ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000We are looking for a Client Support Specialist to join our team at beBee Professionals. The successful candidate will have excellent communication skills and the ability to handle high-volume queries.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information about our products and services.Work closely with...
-
Senior IT Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time £200 - £250Job Summary:As a skilled IT Support Specialist at InfraView, you will be responsible for providing top-notch technical assistance to our clients. Your expertise in Microsoft technologies, including O365, Teams, Sharepoint, and Onedrive, will be invaluable in resolving complex issues and ensuring seamless service delivery.Key Responsibilities: Provide...
-
Technical Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom Tethr Full timeTechnical Support SpecialistAt Tethr, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Assist with quality assurance, troubleshoot technical issues, and customer coordination during...
-
Support Specialist
2 months ago
Ipswich, Suffolk, United Kingdom NEC Software Solutions Full timeAbout NEC Software SolutionsWe're a leading provider of software solutions to governments, hospitals, police forces, and other public services. Our mission is to help our customers make a difference in the world by providing innovative and effective solutions.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a...
-
Sales Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom COTTRELL MOORE LIMITED Full timeJob Title: Sales Support SpecialistWe are seeking a highly organized and customer-focused Sales Support Specialist to join our dynamic team at COTTRELL MOORE LIMITED. As a Sales Support Specialist, you will play a vital role in supporting our Sales teams to ensure the smooth day-to-day function of the team.Key Responsibilities:Provide exceptional customer...
-
Sales Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom COTTRELL MOORE LIMITED Full timeJob Title: Sales Support SpecialistWe are seeking a highly organized and customer-focused Sales Support Specialist to join our dynamic team at COTTRELL MOORE LIMITED. As a Sales Support Specialist, you will play a vital role in supporting our Sales teams to ensure the smooth day-to-day function of the team.Key Responsibilities:Provide exceptional customer...
-
Technical Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom NEC Software Solutions Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at NEC Software Solutions. As a Technical Support Specialist, you will be responsible for providing 2nd line support to our customers using our applications.Key ResponsibilitiesDeal directly with customers both electronically and on the phoneProvide 2nd level investigation...
-
Operational Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Ipswich is seeking an Operational Support Specialist to join our team. Key responsibilities include providing customer service, participating in operational workflows, and collaborating with team members to achieve goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...
-
Frontline Support Specialist
7 days ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Frontline Support Specialist to join our team at beBee Professionals. The ideal candidate will be a highly motivated individual with excellent communication skills and a passion for delivering exceptional customer service.Key Responsibilities:Engage with customers, providing timely and effective support.Participate in all aspects of the...