Help Desk Specialist Role

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time
Job Overview

We are excited to offer an exceptional opportunity for a Help Desk Specialist to join our dynamic team. As a Help Desk Specialist, you will play a critical role in providing expert technical support to our customers.

About the Job:

  • Deliver high-quality technical support services to customers through various channels.
  • Analyze complex technical issues and develop effective solutions.
  • Maintain accurate records and reports to ensure optimal performance metrics.

Key Responsibilities:

  • Ensure customer satisfaction by resolving technical issues promptly and efficiently.
  • Develop and maintain strong relationships with customers and internal stakeholders.
  • Contribute to process improvements and knowledge base development.

What We Offer:

  • $48,000 - $58,000 per annum (dependent on experience).
  • Prominent career growth opportunities.
  • A modern and adaptable work environment.


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