Help Desk Support Specialist
4 days ago
Help Desk Support Specialist
VIQU Ltd is seeking a highly skilled Help Desk Support Specialist to join their team. The ideal candidate will have experience with ITIL practices, Service Now, and iManage.
Key Responsibilities:
- Provide technical support for IT service desk issues via telephone or email.
- Triage and resolve tickets efficiently, adhering to ITIL guidelines.
- Collaborate with the team to implement effective ITIL practices.
- Develop strong relationships with stakeholders to ensure seamless support.
Requirements:
- Recent experience in a Help Desk or IT Service Desk role within the legal sector.
- Strong knowledge of ITIL practices, Service Now, and iManage.
- Excellent diagnostic and resolution skills.
Location: Bristol.
This is a fantastic opportunity for a Help Desk Support Specialist to join a dynamic organization and contribute to delivering exceptional IT services.
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