Administrative Coordinator
2 months ago
About the Role
We are seeking a highly motivated and organized Service Administrator to join our Vascular Surgery Admin team. As a key member of our team, you will be responsible for providing exceptional customer care, coordinating patient appointments, and ensuring administrative processes are handled efficiently.
Key Responsibilities
- Provide excellent customer care to patients, their carers, and visitors, ensuring a positive experience throughout their interaction with our department.
- Coordinate and organize patient attendance for outpatient, day case, and theatre appointments, ensuring timely and accurate communication.
- Manage administrative processes, including proofreading clinical letters, monitoring waiting times, and booking appointments from waiting lists.
- Liaise with other health services, assist and support other administrative team members, and deal with telephone calls and patient enquiries.
- Work collaboratively with the team to maintain a culture of inclusivity, respect, and open communication.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and other stakeholders.
- Proven experience in dealing with patients on the telephone, with a strong focus on customer care and empathy.
- Ability to work well under pressure, prioritize tasks, and manage multiple responsibilities.
- Strong organizational and administrative skills, with attention to detail and accuracy.
- Knowledge of medical terminology and hospital procedures, with a willingness to learn and adapt to new systems and processes.
About Us
The Royal Devon University Healthcare NHS Foundation Trust is a leading healthcare provider, delivering a wide range of emergency, specialist, and general medical services. We are committed to providing world-class care to our local communities, with a focus on innovation, research, and excellence.
Benefits
- Competitive salary and benefits package, including access to our comprehensive occupational health services and staff discounts.
- Opportunities for professional development and career growth, with a focus on supporting our staff to reach their full potential.
- A supportive and inclusive work environment, with a strong emphasis on teamwork, respect, and open communication.
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