ITSM System Administrator

3 days ago

London, Greater London, United Kingdom NHS Blood and Transplant Full time
Job Summary

You will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.

Main Duties
  • Lead and manage a standardised approach to requirements gathering, capturing, analysing, planning, solutioning, and implementing across the ITSM Platform.
  • Lead, plan, and manage activities to proactively promote the ITSM platform and its possibilities with all directorates of NHSBT.
  • Manage configuration of the ITSM platform in a multidiscipline approach.
  • Owning and actively pursuing all continuous improvement of the ITSM platform, such as automation and upgrade functionalities.
  • Manage work collaboratively between NHSBT and any required third parties.
  • Identify design and deliver training on system functionality.
  • Identify, design, and deliver against communication plans for the platform.
  • Co-chair a community of Practise for the ITSM Platform
About You

We are looking for a candidate with a proven experience of managing full-service lifecycles, knowledge and experience of IT best practice such as ITIL, and a demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere to proper protocols and procedures within the ITSM platform.

A Master's Degree in a relevant subject or equivalent highly developed in-depth experience, specialist knowledge, and subject matter expertise in a technology subject or professional qualification is required. ITIL Foundation or equivalent and ITSM Platform certification e.g. ServiceNow Administration Certificate are also required.

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