ITSM System Administrator
1 week ago
About the Role
We are seeking an experienced ITSM System Administrator to join our team at NHS Blood and Transplant. As a key member of our Product Delivery team, you will play a crucial role in driving digital transformation across our strategic ITSM platform.
Key Responsibilities
- Lead the development and implementation of ITSM platform automation and innovation initiatives.
- Manage the configuration and maintenance of the ITSM platform in a multidisciplinary approach.
- Own and actively pursue continuous improvement of the ITSM platform, including automation and upgrade functionalities.
- Collaborate with teams across the organisation to build strong partnerships and drive business outcomes.
- Identify and design training programs for system functionality and communication plans for the platform.
- Co-chair a community of practice for the ITSM Platform.
Requirements
- Proven experience of managing full-service lifecycles.
- Knowledge and experience of IT best practice such as ITIL.
- Demonstrated track record in effectively resolving conflicts within the workplace.
- Knowledge and experience of service design and transition aspects of the IT service management lifecycle.
- Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act.
- Demonstrable experience of implementing and managing an ITSM platform including automation and lifecycle testing, eg ServiceNow.
About You
We are looking for a creative and innovative individual with a proven track record in ITSM platform management and automation. You will have a strong understanding of IT best practices and be able to effectively communicate with stakeholders at all levels.
What We Offer
NHS Blood and Transplant offers a dynamic and supportive work environment, with opportunities for professional development and growth. We are committed to delivering high-quality services and are looking for individuals who share our values and are passionate about making a difference.
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