ITSM System Administrator

1 week ago


London, Greater London, United Kingdom NHS Blood and Transplant Full time

About the Role

We are seeking an experienced ITSM System Administrator to join our team at NHS Blood and Transplant. As a key member of our Product Delivery team, you will play a crucial role in driving digital transformation across our strategic ITSM platform.

Key Responsibilities

  • Lead the development and implementation of ITSM platform automation and innovation initiatives.
  • Manage the configuration and maintenance of the ITSM platform in a multidisciplinary approach.
  • Own and actively pursue continuous improvement of the ITSM platform, including automation and upgrade functionalities.
  • Collaborate with teams across the organisation to build strong partnerships and drive business outcomes.
  • Identify and design training programs for system functionality and communication plans for the platform.
  • Co-chair a community of practice for the ITSM Platform.

Requirements

  • Proven experience of managing full-service lifecycles.
  • Knowledge and experience of IT best practice such as ITIL.
  • Demonstrated track record in effectively resolving conflicts within the workplace.
  • Knowledge and experience of service design and transition aspects of the IT service management lifecycle.
  • Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act.
  • Demonstrable experience of implementing and managing an ITSM platform including automation and lifecycle testing, eg ServiceNow.

About You

We are looking for a creative and innovative individual with a proven track record in ITSM platform management and automation. You will have a strong understanding of IT best practices and be able to effectively communicate with stakeholders at all levels.

What We Offer

NHS Blood and Transplant offers a dynamic and supportive work environment, with opportunities for professional development and growth. We are committed to delivering high-quality services and are looking for individuals who share our values and are passionate about making a difference.



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