System Administrator

5 days ago

London, Greater London, United Kingdom Anson McCade Full time

Job Summary:

Anson McCade is seeking a highly skilled 2nd Line System Administrator to join its team of experienced IT professionals. As a key member of our infrastructure support unit, you will play a critical role in managing IT Service Management, monitoring Event Management, and ensuring swift and effective triage and escalation when it counts the most.

About the Role:

  • Support the management of IT Service Management and Event Management tools, including SolarWinds and SCOM.
  • Provide expert-level support for MECM and SCCM.
  • Develop and maintain strong relationships with customers and stakeholders to ensure effective communication and issue resolution.
  • Collaborate with the team to identify and implement process improvements and best practices.

Requirements:

  • Developed Vetting (DV) Security Clearance.
  • 2+ years of experience in IT support, with a focus on 2nd line support.
  • Expertise in ITSM and Event Management tooling.
  • Proficiency in MECM and SCCM.
  • Strong communication and interpersonal skills.

What We Offer:

  • Competitive base salary.
  • DV Bonus: 10% - Paid Monthly.
  • Annual Bonus: 5%.
  • Pension: 10% Double matching contributions.
  • Health & Wellbeing: Private Medical Cover.
  • Annual Leave: 25 days plus Public Holidays.
  • Life Assurance: 2 x Salary life assurance.
  • EAP: Employee Assistance Programme / Virtual GP.
  • L&D: Elite Training Programmes and opportunities for Certification funding.

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