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IT Systems Administrator

2 months ago

London, Greater London, United Kingdom In Technology Group Limited Full time
About the Role

We are seeking a highly skilled and experienced IT Systems Administrator to join our team at In Technology Group Limited. As a key member of our IT department, you will be responsible for the daily operations of our IT systems, ensuring security, reliability, and maintenance of service levels.

Key Responsibilities
  • System Administration
    • Manage, maintain, and support our IT systems, ensuring integrity, security, and reliability.
    • Develop and execute maintenance schedules to ensure optimal system performance.
    • Update the IT Service Manager or IT Service Administrator on any system issues impacting service operation.
    • Troubleshoot and implement root fixes for systems-related issues.
    • Resolve issues affecting Trust services, including liaising with third-party suppliers.
    • Ensure critical system issues are resolved promptly in line with departmental standards.
  • Systems Development
    • Review our systems and recommend improvements to the IT Systems Manager and Director of IT.
    • Collaborate with the IT Services team and stakeholders to specify and implement new systems or changes to existing systems in line with IT strategy.
    • Lead the development of our systems in compliance with legal obligations and operational needs.
    • Deliver service requests and systems development in accordance with departmental policies and processes.
  • Technical Support
    • Provide technical support on escalated issues and train service team members on resolution techniques.
    • Deliver technical training to the service team to enhance their support capabilities.
    • Generate monthly systems reports to ensure transparency and accountability.
  • Communication
    • Communicate system downtimes to users after consulting with the IT Systems Manager and Director of IT.
Requirements
  • Experience in developing, managing, and supporting systems, services, networks, and infrastructure.
  • Providing IT services for a large user base, including web access, data storage, email services, network printing, backups, and various software packages.
  • Current IT best practices, standards, and statutory requirements.
  • Virtual platforms including servers, storage, and backups.
  • Multiple versions of Windows Server.
  • Supporting SQL servers.
  • Management information systems.
  • Mobile device management systems.
  • Active Directory setups.
  • Email platforms, both local and cloud-based.
  • Network services such as DHCP, DNS, LDAP, 802.1x, wireless, and VPN.
  • Firewall and filtering.
  • Windows and Apple Mac systems, software, and services.
Skills and Aptitudes
  • Analyse issues, make informed judgments, take appropriate action, and accept responsibility for results.
  • Explain technical issues to non-technical stakeholders.
  • Adapt working practices to accommodate changes in requirements.
  • Assign tasks to others while supporting and empowering them, maintaining accountability.
  • Provide direction and coaching to achieve objectives.
  • Identify and meet stakeholders' needs to deliver high-quality service.
  • Develop successful strategies through effective planning.
  • Learn new technologies outside traditional practice based on strategic requirements.
  • Assess new hardware technologies and recommend their incorporation into the school where appropriate.