IT Systems Administrator
6 days ago
We are seeking a highly skilled IT Systems Administrator to join our team at In Technology Group Limited. As a key member of our technical operations team, you will be responsible for ensuring the smooth operation of our IT systems, infrastructure, and services.
Key Responsibilities- System Administration
- Manage, maintain, and support our IT systems, ensuring integrity, security, and reliability.
- Develop and execute maintenance schedules to ensure optimal system performance.
- Update the IT Service Manager or IT Service Administrator on any system issues impacting service operation.
- Troubleshoot and implement root fixes for systems-related issues.
- Resolve issues affecting Trust services, including liaising with third-party suppliers.
- Systems Development
- Review our systems and recommend improvements to the IT Systems Manager and Director of IT.
- Collaborate with the IT Services team and stakeholders to specify and implement new systems or changes to existing systems in line with IT strategy.
- Lead the development of our systems in compliance with legal obligations and operational needs.
- Deliver service requests and systems development in accordance with departmental policies and processes.
- Technical Support
- Provide technical support on escalated issues and train service team members on resolution techniques.
- Deliver technical training to the service team to enhance their support capabilities.
- Generate monthly systems reports to ensure transparency and accountability.
- Experience in developing, managing, and supporting systems, services, networks, and infrastructure.
- Providing IT services for a large user base, including web access, data storage, email services, network printing, backups, and various software packages.
- Current IT best practices, standards, and statutory requirements.
- Virtual platforms, including servers, storage, and backups.
- Multiple versions of Windows Server.
- Supporting SQL servers.
- Management information systems.
- Mobile device management systems.
- Active Directory setups.
- Email platforms, both local and cloud-based.
- Network services such as DHCP, DNS, LDAP, 802.1x, wireless, and VPN.
- Firewall and filtering.
- Windows and Apple Mac systems, software, and services.
- Analyse issues, make informed judgments, take appropriate action, and accept responsibility for results.
- Explain technical issues to non-technical stakeholders.
- Adapt working practices to accommodate changes in requirements.
- Assign tasks to others while supporting and empowering them, maintaining accountability.
- Provide direction and coaching to achieve objectives.
- Identify and meet stakeholders' needs to deliver high-quality service.
- Develop successful strategies through effective planning.
- Learn new technologies outside traditional practice based on strategic requirements.
- Assess new hardware technologies and recommend their incorporation into the school where appropriate.
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