ITSM System Administrator
2 weeks ago
You will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.
Main Duties- Own and actively manage the ITSM platform for DDTS and NHSBT, planning, designing, developing, implementing, maintaining, and communicating its stability and usability in a best practice approach across multiple directorates.
- Lead and manage a standardised approach to requirements gathering, capturing, analysing, planning, solutioning, and implementing across the ITSM Platform.
- Proactively promote the ITSM platform and its possibilities with all directorates of NHSBT, leading and planning activities to achieve this goal.
- Manage configuration of the ITSM platform in a multidiscipline approach, owning and actively pursuing continuous improvement of the platform, including automation and upgrade functionalities.
- Manage work collaboratively between NHSBT and any required third parties, identifying design and deliver training on system functionality, and identifying, designing, and delivering against communication plans for the platform.
- Co-chair a community of Practise for the ITSM Platform.
We are looking for a candidate with a proven track record in managing full-service lifecycles, knowledge and experience of IT best practice such as ITIL, and demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere to proper protocols and procedures within the ITSM platform. Knowledge and experience of service design and transition aspects of the IT service management lifecycle, and knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act.
Demonstrable experience of implementing and managing an ITSM platform, including automation and lifecycle testing, eg ServiceNow. A creative approach to complex problem and conflict resolution. Master's Degree in a relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification. ITIL Foundation or equivalent, ITSM Platform certification e.g. ServiceNow Administration Certificate, and demonstrates commitment to own continued professional development (CPD).
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesLead and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesLead and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesLead and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesLead and...
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ITSM System Administrator
4 weeks ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesOwn and...
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ITSM System Administrator
4 weeks ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesOwn and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesOwn and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesOwn and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesOwn and...
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ITSM System Administrator
1 month ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesOwn and...
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ITSM System Administrator
2 months ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for driving digital transformation across the ITSM platform. Your role will involve automating and digitizing processes through development and adoption of the platform, identifying and implementing new functionality, and collaborating with business...
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ITSM System Administrator
2 months ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for driving digital transformation across the ITSM platform. Your role will involve automating and digitizing processes through development and adoption of the platform, identifying and implementing new functionality, and collaborating with business...
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ITSM System Administrator
2 months ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeAbout the RoleNHS Blood and Transplant is embarking on a programme of digital transformation across its strategic IT Service Management (ITSM) platform. We are seeking an experienced ITSM System Administrator to join our newly formed Product Delivery team and play a key role in automating and digitising processes through development and adoption of the ITSM...
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ITSM System Administrator
2 months ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeAbout the RoleNHS Blood and Transplant is embarking on a programme of digital transformation across its strategic IT Service Management (ITSM) platform. We are seeking an experienced ITSM System Administrator to join our newly formed Product Delivery team and play a key role in automating and digitising processes through development and adoption of the ITSM...
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ITSM System Architect
2 weeks ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be joining a dynamic organisation embarking on a programme of digital transformation across its strategic ITSM platform. As a key member of the newly formed Product Delivery team, you will be responsible for automating and digitising processes through development and adoption of the ITSM platform.Main DutiesLead and manage a standardised...
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ITSM System Administrator
1 week ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryNHS Blood and Transplant is embarking on a digital transformation programme across its strategic ITSM platform. We are seeking an experienced ITSM System Administrator to join our Product Delivery team and lead the automation and digitisation of processes through development and adoption of the ITSM platform.Main ResponsibilitiesDesign, develop,...
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ITSM System Administrator
2 months ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeAbout the RoleWe are seeking an experienced ITSM System Administrator to join our team at NHS Blood and Transplant. As a key member of our Product Delivery team, you will play a crucial role in driving digital transformation across our strategic ITSM platform.Key ResponsibilitiesLead the development and implementation of ITSM platform automation and...
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ITSM System Administrator
4 weeks ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeAbout the RoleWe are seeking an experienced ITSM System Administrator to join our team at NHS Blood and Transplant. As a key member of our Product Delivery team, you will play a crucial role in driving digital transformation across our strategic ITSM platform.Key ResponsibilitiesLead the development and implementation of ITSM platform automation and...
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ITSM System Administrator
5 days ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeJob SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.As part of this work,...
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Security Cleared ITSM Developer
4 weeks ago
London, Greater London, United Kingdom Methods Full timeJob Title: Security Cleared ITSM DeveloperWe are seeking a highly skilled Security Cleared ITSM Developer to join our team at Methods.About the Role:As a Security Cleared ITSM Developer, you will be responsible for ensuring the reliable configuration and customization of the ServiceNow system, including creating workflows, UI, client scripts, business rules,...
