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Customer Service Representative

2 weeks ago


Thetford, Norfolk, United Kingdom Sainsbury's Supermarkets Ltd Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team. As a Trading Assistant, you will be responsible for replenishing stock, checking dates across our fresh produce and grocery products, as well as helping unload deliveries.

The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment. You will be part of a close-knit team, working together to ensure that our customers receive an exceptional shopping experience.

In this role, you will take pride in doing the right thing for our customers and have a strong attention to detail. You will likely have less customer interaction than your daytime colleagues, but you will still be focused on making sure we offer a brilliant shopping experience.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work.

Key Responsibilities:

  1. Replenish stock and check dates across fresh produce and grocery products
  2. Help unload deliveries and maintain a safe working environment
  3. Provide excellent customer service and resolve any issues efficiently

What We Offer:

  • A competitive hourly rate of £12.00 per hour
  • Nightshift premium - £2.45 per hour for every hour worked between midnight - 5am (where applicable)
  • Discount card – 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks
  • Free food and hot drinks provided for colleagues in all our stores
  • Generous holiday entitlement based on hours worked
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more