Sales and Marketing Coordinator

2 days ago

North Shields, North Tyneside, United Kingdom Hometree Full time
About Hometree

Hometree is a leading UK residential home energy services company, dedicated to helping homeowners transition to low-carbon living. With a strong focus on sustainability and customer satisfaction, we provide comprehensive services, including installation, servicing, financing, and maintenance.

The Role

We are seeking a highly skilled Sales and Marketing Coordinator to join our dynamic team. As a key member of our sales team, you will be responsible for handling customer inquiries, qualifying potential leads, and providing tailored solutions. Your excellent communication skills and attention to detail will enable you to thrive in a fast-paced environment.

Key Responsibilities
  • Customer Engagement: Handle incoming inquiries, qualify potential customers, and conduct outbound follow-up calls to understand customer needs and provide tailored solutions.
  • Sales Support and Processing: Manage and process inbound sales leads promptly and accurately, support team members by answering incoming sales calls, and ensure seamless coordination between Sales & Installations staff.
  • Solution Design and Quotation Preparation: Engage with customers to determine if our products fit their needs, perform initial qualifications and explorations, and provide indicative quotes and develop accurate cost estimates for competitive quotations.
  • Customer Record Management: Maintain organized and up-to-date customer records to support effective account management, create detailed reports using Microsoft Office tools, and generate and analyze sales reports to provide insights into performance against targets.
  • Client Relationship Management: Offer excellent customer service throughout the sales and aftersales process, follow up on inquiries to ensure satisfaction, foster long-term relationships, and promptly address and resolve customer issues or concerns.
  • Pipeline Development and Continuous Improvement: Strategically build the sales pipeline by collaborating with the team to form strong relationships with internal stakeholders and customers, stay updated on industry trends, and continuously enhance sales and administrative processes.
Requirements
  • Sales Support and Processing: Proven experience in accurately managing and processing sales leads and supporting team members.
  • Customer Record Management: Expertise in maintaining organized customer records, generating reports using Microsoft Office, and analyzing sales data.
  • Communication Skills: Excellent written and verbal communication skills to engage with customers and understand their needs.
  • Customer Relationship Management: Strong interpersonal skills to build and maintain relationships with customers, ensuring high satisfaction.
  • Attention to Detail: High accuracy in preparing quotations, managing records, and generating reports.
  • Adaptability: Ability to manage multiple projects, meet tight deadlines, and thrive in a fast-paced environment.
Perks of the Job
  • 22 days annual leave (plus bank holidays)
  • Company pension
  • Onsite parking
Equal Opportunity Employer

Hometree is committed to creating an inclusive and representative environment. We celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and will not discriminate against you at any point in the hiring process or the working day.

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