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Customer Service Representative

2 months ago


Leicester, United Kingdom Optima UK Inc Ltd Full time
Job Role:

Customer Service Advisor

We are seeking a highly organized and proactive customer service professional to join our team in Thurmaston. As a Customer Service Advisor, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

The Ideal Candidate:
  • Must have customer service experience and a proven track record of providing excellent customer service.
  • Proficient in Microsoft and Excel applications.
  • Ability to maintain own level of competence and adapt to changing situations.
  • Excellent telephone manner and communication skills.
Key Responsibilities:
  • Answering customer calls in a proficient manner.
  • Responding to customer emails and ensuring timely resolution.
  • Administration tasks, including processing customer orders.
  • Dealing with customer inquiries and complaints in a professional manner.
What We Offer:

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.