Experience Leader

5 days ago


London, Greater London, United Kingdom The Royal Household Full time £30,969

Our team at The Royal Household is seeking an experienced leader to oversee the daily operations of our summer season. This role involves managing a team of staff, ensuring exceptional visitor experiences, and maintaining high standards of customer service.

We are looking for someone with excellent communication skills, supervisory experience, and a passion for delivering memorable moments for our visitors.

This position offers a competitive salary of £30,968.60 per annum (pro rata) and a range of benefits, including complimentary lunch during your shift and full training provided ahead of the public opening.

The successful candidate will be responsible for leading a team who are the first point of contact for visitors, ensuring the delivery of an exceptional ticket sales and information service via our in-person counters and central Contact Centre.

Key Responsibilities:

  • Lead and support a team of Ticketing Sales and Information Assistants, ensuring they have everything they need to maintain service excellence and meet sales targets.
  • Oversee the accurate processing of ticket sales via phone, online, and onsite channels, monitoring performance and acting as a point of escalation.
  • Educate your team on gift aid opportunities to maximise revenue.

About You:

We are looking for someone with strong leadership skills, excellent communication skills, and the ability to motivate a team to deliver exceptional results.



  • London, Greater London, United Kingdom The Learning Experience #393 Full time

    Lead AI Voice Experience InnovationsThe Personalization team at The Learning Experience #393 is committed to making music and podcast recommendations more enjoyable for listeners. As our Senior Machine Learning Engineering Manager, you will oversee the development of voice audio that enhances user experience.Estimated Salary: $180,000 - $200,000 per yearIn...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    About Akeneo: The Product Experience CompanyAkeneo is a software company empowering business leaders with innovative solutions for product experience management. We strive to create a dynamic work environment that reflects our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers, and Inclusive Community.


  • London, Greater London, United Kingdom Leader Recruitment Group Full time

    Job Title: Residential Care LeaderSalary: £60,000 per annumWe are seeking a dynamic and experienced Residential Care Leader to join our team at Leader Recruitment Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our residential care home and ensuring that our residents receive the highest standard...

  • Director of Education

    4 weeks ago


    London, Greater London, United Kingdom Leader Recruitment Group Full time

    At Leader Recruitment Group, we are thrilled to partner with a dynamic and forward-thinking group of SEMH (Social, Emotional, and Mental Health) independent schools to recruit an experienced Senior Leader for the role of Deputy Headteacher. School OverviewThe successful candidate will join a talented senior leadership team, setting a standard of excellence...


  • London, Greater London, United Kingdom Intrepid Experience Full time

    About UsAt Intrepid Experience, we are dedicated to delivering exceptional travel experiences that inspire and educate. Our team is passionate about creating memorable journeys for our customers.We are seeking an experienced Strategic Financial Leader to join our EMEA Leadership Team. This role will be responsible for overseeing the region's financial...


  • London, Greater London, United Kingdom TOCA Social Full time

    Customer Experience Leader OpportunityAre you a passionate Customer Experience Leader looking for a new challenge? We have an exciting opportunity for a Customer Experience Leader to join our team at TOCA Social. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an unforgettable...


  • London, Greater London, United Kingdom Astrid & Miyu Full time

    Store Experience LeaderWe are on a mission to revolutionize the jewelry experience at Astrid & Miyu. As a Store Experience Leader, you will play a key role in delivering exceptional customer experiences and championing our core values.What We Do:You will partner with your Store Manager to lead by example on the shop floor, ensuring the team delivers...


  • London, Greater London, United Kingdom Fitness First Full time

    Exercise Experience Leader PositionAre you a driven and ambitious individual looking to take your fitness career to the next level? As an Exercise Experience Leader at Fitness First in Bishopsgate, you will have the chance to work part-time as a Fitness Experience Team Member, while also operating your own Personal Training business within our esteemed clubs...


  • London, Greater London, United Kingdom Amazon Full time

    Job Title: Customer Experience LeaderWe are seeking an experienced leader to join our Strategy & Integration team in the EU Customer Expansions space. As a Customer Experience Leader, you will be responsible for translating Amazon's long-term vision into operational program plans that drive business growth and customer satisfaction.Key...


  • London, Greater London, United Kingdom IBI Group Full time

    Are you an experienced leader looking for a new challenge? As a Workplace Experience Leader at Arcadis, you will be responsible for cultivating strategic relationships with senior-level clients and driving business growth.About the TeamYou will be part of a dynamic team of experts who are passionate about delivering exceptional solutions that meet the needs...


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    Compensation and Benefits at AkeneoWe offer a diverse range of benefits and rewards to support the well-being and success of our employees. As our Total Rewards Leader, you will play a key role in developing and implementing these programs.Key responsibilities include analyzing compensation data to ensure fair pay practices, designing and managing benefits...


  • London, Greater London, United Kingdom MLS Talent Full time

    Company OverviewMLS Talent is a renowned leader in the hospitality and events industry, striving to deliver exceptional guest experiences.


  • London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    Role OverviewAkeneo empowers business leaders with software, education, and an engaged community focused on product experience management. We shape a first-class work environment and culture rooted in our core values: Humble Hunger, Diligent Benevolence, Responsible Pioneers, and Inclusive Community.We want our people to grow with us and help drive...


  • London, Greater London, United Kingdom Ascension Executive Recruitment Full time

    $95,000 - $130,000 per yearJob Title: Employee Experience LeaderAscension Executive Recruitment is seeking an exceptional Employee Experience Leader to join our team. The successful candidate will have a proven track record of working with unions and a strong understanding of HR principles.Main Responsibilities:Develop and implement strategies to enhance...


  • London, Greater London, United Kingdom Endeavor Full time

    At Endeavor, we are passionate about empowering our people to become the best version of themselves. We're looking for a leader who can drive our EMEA Solutions Engineering team forward.About the RoleWe're seeking a seasoned expert with a deep understanding of the digital experience and analytics ecosystem. As a Digital Experience Leader, you will be...


  • London, Greater London, United Kingdom Fitness First Ltd Full time

    **About Us**Fitness First Ltd is a premium dynamic fitness brand with a strong presence in the UK. We are committed to providing an exceptional member experience, and we are seeking a talented individual to join our team as a Fitness Experience Leader.The role involves working part-time (10 hours/week) as a Fitness Experience team member, utilizing our clubs...


  • London, Greater London, United Kingdom MorePeople Full time

    Restaurant Experience Leader | CambridgeshireWe are seeking a highly motivated Restaurant Experience Leader to join our team in Cambridgeshire. As a key member of our restaurant team, you will play a crucial role in delivering an exceptional customer experience.About the RoleDevelop and implement strategies to enhance customer experience and drive sales...


  • London, Greater London, United Kingdom Costa Coffee Full time

    Become a Retail Experience Leader at Costa CoffeeWe're looking for a highly motivated and customer-focused individual to join our team as a Retail Experience Leader. In this critical role, you'll be responsible for leading by example, driving sales growth, and fostering a culture of excellence within our store.Your key duties will include:Collaborating with...


  • London, Greater London, United Kingdom SoftServe Full time

    Become a Digital Experience Leader with SoftServeWe are seeking a talented Digital Experience Leader to join our team. As a member of our Center of Excellence, you will be responsible for leading the development of digital experiences using Sitecore and other modern front-end frameworks.About the RoleLead the development of digital experiences using Sitecore...


  • London, Greater London, United Kingdom Art-K Ltd Full time

    Lead Fun and Engaging Birthday Parties as an Artistic Experience LeaderWe are searching for an Artistic Experience Leader to bring joy and creativity to our birthday parties, working closely with children aged 5-6 and above.Responsibilities:Create an engaging studio environment that inspires imagination and enthusiasm.Develop and lead art projects tailored...