Senior IT Service Delivery Manager

1 week ago


London, Greater London, United Kingdom Cognizant Full time

Cognizant is seeking a seasoned Senior IT Service Delivery Manager to join our Infrastructure services practice. With a strong background in IT service delivery, you will be responsible for managing and resolving critical incidents that impact our clients' businesses.

About the Role:

  • Assess business impact and urgency, declaring major incidents or triggering business continuity procedures.
  • Manage the process of service restoration or impact reduction, ensuring effective cross-functional collaboration.
  • Develop and implement strategies to improve incident management processes and reduce downtime.
  • Lead and facilitate investigations, meetings, and conference calls to resolve complex issues.
  • Maintain accurate records and reports, including contacts information, technical diagrams, and post-major incident reviews.

Requirements:

  • Strong understanding of ITIL frameworks and incident management principles.
  • Experience in production support roles, either infrastructure or application-based.
  • Excellent communication and problem-solving skills, with a focus on delivering first-rate customer service.
  • Ability to work collaboratively with various stakeholders, including tower leads, incident managers, and regional/global change managers.

The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience and qualifications.



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