Complaints Contract Support Specialist

2 weeks ago


Greater Manchester, United Kingdom Sureserve Group Full time
Contract Administrator Role Overview

The Sureserve Group, a leading provider of compliance and energy services in the UK, seeks an experienced Contract Administrator to join its team. This role is based in Gorton and offers a unique opportunity for individuals to develop their skills in administration, customer service, and IT literacy.

Key Responsibilities:
  • Frontline Support: Provide exceptional customer service to clients via phone, email, and appointments.
  • Problem Resolution: Handle complaints and issues efficiently, escalating when necessary to ensure timely resolutions.
  • IT Proficiency: Possess strong MS Office skills (Word, Excel, Access) and the ability to quickly learn new systems.
  • Gas Administration Experience: Although not essential, experience in domestic gas administration or similar fields is highly desirable.
Requirements:
  • English Proficiency: Excellent written and verbal communication skills in English.
  • Education and Qualifications: Relevant qualifications and experience are preferred but not required.
What We Offer:
  • Cycle to Work Scheme: After a qualifying period, employees can participate in this scheme.
  • Employee Voice Programme: A platform for employees to share their ideas and suggestions.
  • Employee Wellbeing Programmes: Occupational health support, telephone counseling, and other wellbeing initiatives.
  • Bonuses and Awards: Service level awards and bonuses for outstanding performance.

The successful candidate will undergo right to work and DBS checks as part of our employment procedures. With a competitive salary range of £25,000 - £30,000 per annum, this role presents an exciting opportunity for growth and development within the Sureserve Group.



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