Customer Service Team Manager

1 day ago


Milton Keynes, Milton Keynes, United Kingdom ICAEW Full time

We are seeking an exceptional Customer Service Team Manager to lead our Membership & Events team in Milton Keynes. This is a permanent, full-time opportunity with a competitive salary of £30,000pa depending on experience and benefits that promote work-life balance.

About the Job

The primary focus of this role is to maintain our reputation for excellence by delivering a first-class, multi-channel enquiry service. The ideal candidate will be a seasoned leader who can motivate and manage a team to achieve targets and goals, while also promoting a positive customer service experience across all channels.

Key responsibilities include:

  • Develop and implement strategies to deliver accurate and 'right first time' information to all enquirers in line with department targets
  • Manage first line enquiries from the team and be the first line of support in managing and resolving escalated complaints
  • Motivate and develop a collaborative and dynamic team

For success in this role, we need someone who has proven experience in leadership, customer service, and quality checking. They should be able to demonstrate excellent communication skills, both written and verbal, and have experience in managing multi-channel enquiries.

Benefits

We offer a comprehensive package of benefits, including flexible shift rotations, opportunities for professional development, and a supportive work environment that promotes well-being and job satisfaction.



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