Resident Service Ambassador

2 weeks ago


Leicester, Leicester, United Kingdom Homes for Students Full time
About the Role

We are seeking a highly motivated Resident Service Assistant to join our team at Dover Street Apartments. As a key member of our operations team, you will play a vital role in delivering exceptional customer service to our students.

Key Responsibilities



  • Provide a warm and friendly meet and greet service to students and visitors.

  • Operate the reception desk and provide administrative support to the operations team and Property Manager.

  • Contribute to various back-office functions, including supporting open days, intake days, and departures.

  • Act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.



Person Specification



  • Exceptional customer service skills, always displaying a helpful and patient attitude.

  • Experience using Microsoft Office software.

  • Quick and efficient learning ability.

  • Proficient in presenting information accurately, professionally, and appropriately.

  • Experience prioritising workload to meet competing deadlines without close supervision.

  • Team player with a flexible approach.

  • Previous customer service experience is desirable.



What’s on Offer



  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.

  • Access to a range of exclusive retail discounts to make your money go further.

  • Take your special day off Enjoy your birthday with a well-deserved break from work.

  • Stay active and eco-friendly with our cycle-to-work scheme.

  • Make a difference in the community with 2 charity days per annum.



Equal Opportunities

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
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