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Resident Involvement Manager

1 month ago

Leicester, Leicester, United Kingdom PA Housing Full time
Job Description

Job Title: Resident Involvement Manager

Job Reference: Not Applicable

Location: Midlands to North London

Job Type: Full-time

Salary: Not Specified

Hours: Not Specified

Contract Type: Not Specified

Job Description:

We are seeking a highly skilled and experienced Resident Involvement Manager to join our team at PA Housing. As the head of our Resident Involvement Specialists, you will play a crucial role in transforming how we shape services to meet the evolving needs of our residents.

Key Responsibilities:

  • Inspire and lead a team of Resident Involvement Specialists, driving them to exceed their goals while nurturing their growth with a supportive, coaching leadership style.
  • Cultivate a powerhouse team dedicated to efficiency, effectiveness, and a relentless pursuit of improvement.
  • Ensure excellence by keeping the team aligned with regulatory standards and key legislation, always prioritising resident engagement and feedback.
  • Champion a resident-first approach, empowering your team to influence strategy, policy, and performance standards while ensuring compliance.
  • Be the architect of our Resident Strategy, leading your team in delivering innovative and impactful results.
  • Expand and diversify resident involvement, offering tailored opportunities for residents to shape the services that matter most to them.
  • Elevate resident engagement, focusing on increasing both the number and diversity of residents who actively participate.
  • Collaborate and align efforts with colleagues across the Customer Services Directorate, especially the Neighbourhood team, to create cohesive and powerful resident involvement initiatives.
  • Leverage your expertise to drive service improvements across the organisation, ensuring residents' voices are not only heard but have a tangible impact on decision-making.
  • Forge strong, collaborative relationships with residents, stakeholders, and partners, ensuring our collective efforts lead to real change.
  • Master the Resident Engagement budget, working with the Director to ensure every penny delivers maximum value and impact.
  • Oversee and optimise supplier contracts, ensuring all services align with our high standards and strategic goals.
  • Be a disruptor, challenging conventional thinking to uncover bold, creative opportunities for success.
  • Monitor and showcase results, providing clear evidence of resident involvement activities that deliver meaningful outcomes and value for money.

Requirements:

  • Communication; Strong communicator with the ability to tailor messages for different audiences, simplifying complex information, and delivering clear reports and presentations.
  • Leadership; Proven leader with experience managing teams, driving performance, and fostering development. Skilled in performance management and empowering others.
  • Customer Service; Resident-focused with expertise in using data to enhance services. Successful track record in delivering high-performance, customer-centric services.
  • Effective Working; Excellent at prioritising and multitasking to meet tight deadlines. Proactive in risk management, policy adherence, and health & safety.
  • Interpersonal; Strong relationship builder, adept at influencing and negotiating with sensitivity across all levels.
  • Value for Money (VFM); Experienced in budgeting and achieving efficiency savings, while maintaining service quality.
  • Resident Involvement; Proven ability to provide resident engagement opportunities and implement plans that achieve top-tier performance.

Disclosure and Barring Service:

This role requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

How to Apply:

To apply for this role, please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk