Duty Manager

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Everyman Full time

About Everyman

We're an independent cinema brand that's changing the way people experience the magic of cinema. Our stylish venues offer a unique experience, with a focus on good old-fashioned hospitality done our way.

About the Role

As a Duty Manager, you'll be the face of Everyman, responsible for ensuring that each and every one of our guests has the best possible experience while visiting one of our venues. You'll oversee the smooth running and operation of our venues, working alongside our Management Team and Team Members.

Key Responsibilities

  • Lead and motivate a team to deliver exceptional customer service
  • Oversee the day-to-day operation of the venue, including staff management and customer service
  • Work closely with the Management Team to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty

What We Offer

  • Up to £13.50 per hour, dependant on experience
  • Unlimited complimentary cinema tickets for you and your friends
  • 50% Everyman discount on all food and drink
  • Wagestream membership - access to your wages when you need it
  • 24/7/365 Employee Assistance Programme by Hospitality Action, the industry's charity
  • Financial, Legal, Family, Health and Wellbeing tools and resources
  • Retail discounts with Wagestream
  • Cycle to Work Scheme
  • Epic staff events, team socials, and amazing incentives

Requirements

  • Experience in hospitality, with a focus on leadership and customer service
  • Great leadership skills combined with mountains of personality
  • Experience leading teams to success, motivating and coaching others
  • A passion for food, customer service, hospitality, and people
  • A team player who thrives working alongside others or independently
  • An upbeat, hard-working, and flexible attitude
  • Great business savvy, an entrepreneurial spirit, and self-drive

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