Complex Manager

2 days ago

King's Lynn, Norfolk, United Kingdom Darwin Escapes Full time
Job Overview

We are seeking a highly skilled and experienced Complex Manager to join our team at Darwin Escapes. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our resort, ensuring exceptional customer service and driving business growth.

This is a full-time position that requires a high level of flexibility and adaptability. You will work closely with our Front of House team to ensure seamless operations and provide a world-class experience for our guests.

Main Responsibilities:

  • Oversee the management of our resort's bar and restaurant areas, ensuring efficient operations and exceptional customer service.
  • Take responsibility for the overall cleanliness and presentation of our resort, ensuring a high standard of quality.
  • Work closely with our Front of House team to motivate and train staff, ensuring high levels of customer satisfaction.
  • Assist with stock rotation and ordering, ensuring efficient inventory management.
  • Take and serve food and drink orders, providing exceptional customer service.
  • Collect glasses and tableware, maintaining a clean and organized environment.

Requirements:

  • Previous supervisory or managerial experience in a hospitality or customer-facing role.
  • Excellent customer service and strong communication skills.
  • A driving license and the ability to drive is an advantage to enable easy travel to and from the resort.

What We Offer:

  • A competitive rate of pay.
  • Enhanced holiday entitlement.
  • Discounted staff breaks at our luxurious holiday resorts across the UK.
  • Free use of all Darwin Escapes resort facilities.
  • Food discount across all resorts.
  • Employee Assistance Programme.
  • Free access to the Darwin Academy training programme.
  • Cycle to work scheme.
  • MediCash cash plan.

About Us:

Darwin Escapes is a leading provider of luxury holiday resorts across the UK. We offer a unique and exciting work environment, with opportunities for career progression and professional development. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.

Why Work for Us:

'At Darwin Escapes, we pride ourselves on delivering exceptional customer experiences and creating lifelong memories for our guests. We are committed to providing a supportive and inclusive work environment, where our team members can grow and thrive.'

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