CS Operations Coordinator

2 weeks ago

London, Greater London, United Kingdom Richemont Full time
Key Responsibilities:

As a CS Operations Administrator for Richemont, you will be responsible for managing the servicing of Richemont brand watches. This includes ensuring that repairs are received, collected, and transferred to the right locations on a daily basis, as well as managing flows in SAP and rotating within the Operations department of the service centre.

Operations:
  • Run reports to identify repairs in "Cost Estimate Accepted/Refused" status
  • Collect proceeds/refusals
  • Check shipping locations and sort them out accordingly
  • Push repairs through the flow in SAP
  • Print worksheets and repair labels and match them with each repair
  • Prepare products to be shipped to other internal locations (manufactures or other platforms)
  • Handover products to the right departments
  • Match repairs coming back from other locations with the original paperwork
  • Check where the repair must be transferred to and push the repair to the right location, physically and in SAP
  • Run reports and collect repairs in "Payment received" status
  • Transfer repairs accordingly, physically and in SAP
  • Run reports and check for anomalies for responsible locations and statuses

Post Room:
  • Open parcels, handle client products safely and process correctly as per procedures
  • Record tracking details accurately to ensure security procedures are followed
  • Report any discrepancies
  • Collect various deliveries and items using trolleys and hand over to relevant teams
  • Handover repairs and packages to couriers
  • Creation of shipping labels
  • Securely pack CS repairs ready for dispatch
  • Handle client products safely and process correctly as per procedures

Supply & Matching:
  • Manage the reception of spare parts
  • Support to replenish kitboxes (orders and fill boxes with consumable parts)
  • Match spare parts with each repair
  • Adhere to security procedures at all times, know and work within the transport directive at all times

Requirements:
  • Reliable, efficient, and organized with good time management
  • Client-focused mentality
  • 'Can-do' positive approach
  • Work efficiently in a fast-paced environment
  • Able to work independently and take personal ownership
  • Able to work under pressure and to deadlines
  • Able to handle multiple flows with various complexities
  • Computer literate, SAP experience a benefit, Excel, Outlook, MS office, Teams
  • Confident with systems, excellent attention to detail, and problem-solving

What makes our group different?
We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

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