CS Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Richemont Full time
Job Title: CS Operations Administrator

Join our team at Richemont and take on the exciting challenge of managing CS Operations activities related to the servicing of Richemont brand watches. As a CS Operations Administrator, you will be responsible for ensuring that repairs are received, collected, transferred from/to the right locations on a daily basis, and that flows in SAP are managed accordingly.

Key Responsibilities:
  • Run reports to identify repairs in "Cost Estimate Accepted/Refused" status
  • Collect proceeds/refusals
  • Check shipping locations & sort them out accordingly
  • PUSH the repair through the flow in SAP
  • Print worksheets & repair labels & match them with each repair
  • Prepare products to be shipped to other internal locations (manufactures or other platforms)
  • Handover products to the right departments
  • Match repairs coming back from other locations with the original paperwork
  • Check where the repair must be transferred to & push the repair to the right location, physically & in SAP
  • Run reports & collect repairs in "Payment received" status
  • Transfer repairs accordingly, physically & in SAP
  • Run reports & check for anomalies for responsible locations & statuses
Post Room Responsibilities:
  • Open parcels, handle client products safely & process correctly as per procedures
  • Record tracking details accurately to ensure security procedures are followed
  • Report any discrepancies
  • Collect various deliveries & items using trolleys & hand over to relevant teams
  • Handover Repairs & packages to couriers
  • Creation of shipping labels
  • Securely pack CS repairs ready for dispatch
  • Handle client products safely & process correctly as per procedures
Supply & Matching Responsibilities:
  • Manage the reception of spare parts
  • Support to replenish kitboxes (orders & fill boxes with consumable parts)
  • Match spare parts with each repair
  • Adhere to security procedures at all times, know & work within the transport directive at all times
Requirements:
  • Reliable, efficient & organized with good time management
  • Client-focused mentality
  • 'Can-do' positive approach
  • Work efficiently in fast-paced environments
  • Able to work independently & take personal ownership
  • Able to work under pressure & to deadlines
  • Able to handle multiple flows with various complexities
  • Computer literate, SAP experience a benefit, Excel, Outlook, MS office, Teams
  • Confident with systems, excellent attention to detail & problem-solving
About Our Group:

We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

Your Journey with Us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision-makers and influencing individuals:

  • 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
  • 2nd Stage – Interview with the CS Operations Supervisor and the Administration and Operations Manager
  • 3rd Stage – Interview with the UK RCS Director

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