CS Operations Manager

4 weeks ago

London, Greater London, United Kingdom Housekeep Full time
About Housekeep

We're a fast-growing business that's revolutionizing the home cleaning industry. Our mission is to make housework work for everyone.

The Role

We're seeking a talented CS & Operations Executive to join our team. As a key member of our operations team, you'll be responsible for delivering exceptional customer support and ensuring seamless experiences for our customers and Housekeepers.

  • You'll provide top-notch support via email, phone, and live chat, resolving issues efficiently and effectively.
  • You'll work closely with our Housekeepers to ensure every clean goes ahead without a hitch.
  • You'll be empowered to take ownership of issues and make decisions to resolve them first time, every time.
  • You'll also contribute to projects that drive business growth and improvement, providing valuable insights and feedback to enhance our processes, product, and technology.
About You

We're looking for someone who is passionate about delivering amazing customer experiences, with great communication skills and a positive attitude. You'll be tech-savvy, with experience in Zendesk a bonus but not essential.

  • Passionate about delivering exceptional customer experiences
  • Great communication skills, both written and verbal
  • A positive and high-energy attitude
  • Tech-savvy (Zendesk experience a bonus but not essential)
What We Offer

We're proud to offer a competitive starting salary of £25,000 per year, with plenty of development opportunities. You'll also enjoy 25 days holiday allowance, tons of sponsored fun, and potential for share options. Plus, you'll get free cleans and access to a cycle to work scheme and gym membership scheme.

And of course, you'll have the opportunity to build a career in one of Europe's fastest-growing businesses, an award-winning company that puts user insights, customer experience, and smart technology at the heart of what we do.

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