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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Loyalty Advisor to join our team at Daisy Communications Limited.
Key Accountabilities:
- Deliver exceptional customer service through outbound call activity, ensuring timely and effective resolution of customer issues.
- Identify opportunities to drive growth and revenue through cross-selling and referrals to specialist sales teams.
- Collaborate with other departments to increase customer loyalty and reduce churn.
- Utilize strong communication skills to convey complex information in a clear and concise manner.
Requirements:
- Ability to work in a fast-paced sales environment with a focus on customer satisfaction.
- Proficiency in Microsoft packages and ability to analyze and interpret data.
- Strong questioning and listening skills to pinpoint customer issues and provide effective solutions.
- Flexible approach to work with a 'can-do' attitude.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Recognition and rewards for outstanding performance.
- Collaborative and dynamic work environment.
About Us:
Daisy Communications Limited is a leading provider of telecommunications services, committed to delivering exceptional customer experiences.
