Operations Coordinator

3 weeks ago

Manchester, United Kingdom First Response Group Full time
About the Role

First Response Group is a leading provider of total security, risk, and facilities management solutions. We are committed to delivering exceptional service to our clients and fostering a culture of excellence within our organization.

The Operations Administrator will play a critical role in ensuring the efficient functioning of our business operations. This position involves a variety of administrative tasks, including database management, scheduling, inventory control, and record-keeping.

The ideal candidate will be highly organized, capable of multitasking, and committed to maintaining high standards of operational excellence.

Key Responsibilities:

  • Input absences into the Scheduling Software and assist with forward rostering across all portfolios.
  • Communicate with Operations Managers regularly regarding staff absences/lateness.
  • Communicate with all service providers daily regarding fulfillment requirements.
  • Communicate and confirm a shift on the system for employees who struggle to use the company app.
  • Monitor volunteers on the system and inform Operations Managers where gaps can be filled.
  • Check and report any fatigue management with the Operations Manager.
  • Cover any leave/absence/emergency within the department.
  • Use required systems per business needs.
  • Advise officers on correct procedures for Booking on/Annual Leave/Complaints.
  • Direct Officers to the correct Operations Managers for internal issues.
  • Inform the Operations Manager of any issues raised by employees.
  • Undertake any ad-hoc duties requested by the Operations team.

Benefits:

  • Referral Scheme
  • Pension
  • Healthcare package
Essential Skills
  • Commitment to providing first-class customer service.
  • Strong communication skills, both written and verbal.
  • Excellent attention to detail.
  • Knowledge of scheduling preferred but not essential, training will be given.
  • Basic PC skills including Microsoft Word and Excel.
About Company

First Response Group is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

DE&I

At First Response Group, we are committed to creating a culture of inclusion and happiness. We believe that everyone should feel valued, respected, and empowered to contribute to our organization's success.

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