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Operations Coordinator

1 month ago

Manchester, United Kingdom BSC Education Limited Full time
Job Description

Overview:

The Operations Coordinator will play a crucial role in supporting the smooth and efficient running of all aspects of the designated Young Learner programmes. This role requires a high level of flexibility, particularly during the summer months when temporary teams are in place.

Key Responsibilities:

  • Recruit and interview summer team members
  • Establish partnerships with universities and schools to secure high-quality recruitment
  • Work with the Senior Operations Manager to secure operational contracts and SLAs for YL programmes
  • Ensure quotes are sourced for new contracts and make best-value decisions
  • Work with the Young Learner team to ensure smooth programme preparation
  • Liaise regularly with partners to ensure high-quality programme delivery
  • Attend team meetings to achieve objectives in the YL Action Plan
  • Deliver learner inductions and respond to requests from the YL Central Team
  • Complete administration tasks, such as payroll, in a timely manner

Centre Manager Support:

During the summer and winter programmes, the Operations Coordinator will support Centre Managers with the day-to-day running of the centre, including:

  • Managing centre finances and ensuring profitability
  • Preparing and delivering weekly inductions to students and team members
  • Ensuring arrivals and departures are welcoming and well-organised
  • Engaging positively with parents and being on call to assure them when needed
  • Supporting with the management of the day-to-day running of the centre, including housekeeping and laundry
  • Liaising daily with the on-site centre team
  • Carrying out room inspections and compiling reports
  • Implementing Health & Safety procedures
  • Overseeing team performance and motivating team members
  • Supervising centre finances and ensuring profitability

Students & Pastoral Care:

The Operations Coordinator will also support the Welfare Manager and team to ensure the safety and wellbeing of students at all times, including:

  • Hosting regular International Group Leader meetings
  • Dealing with student discipline issues
  • Ensuring all team members are aware of residential duties
  • Being a role model for students and team members

Other:

The Operations Coordinator will also be responsible for:

  • Showing initiative and using initiative
  • Displaying a work ethic that prioritises time-sensitive tasks
  • Demonstrating a positive attitude
  • Acting according to accepted professional standards
  • Acting in the welfare of students at all times
  • Complying with centre and BSC rules and regulations
  • Carrying out duties as reasonably assigned by the Young Learners Central Team

Conditions:

The Operations Coordinator will be required to work unsociable hours during programmes, including evening activities, night duty, and student arrivals and departures. Accommodation and board will be provided during the summer programmes.

Required Experience & Skills:

The ideal candidate will have:

  • Experience of working with children
  • Excellent communication skills
  • High level of computer literacy, particularly MS Office, email, and use of databases
  • Excellent organisational skills
  • Ability to lead and work well in a team
  • Ability to remain calm under pressure
  • Enthusiasm for summer school programmes
  • Enhanced DBS clearance

Desirable:

The ideal candidate will also have:

  • Summer school experience
  • Experience in an operational capacity, securing contracts, negotiating
  • Experience of holding meetings and writing reports
  • Child Protection and Safeguarding training

BSC Values:

BSC Education Limited is committed to providing a creative, rewarding, and successful learning and working environment for our students and team. We are an equal opportunities employer and welcome all interest in joining our team.