Operations Coordinator

4 weeks ago


Manchester, United Kingdom CitySprint Full time

Job Title: Operations Coordinator

Job Summary:

We are seeking an experienced Operations Coordinator to join our team at CitySprint. As an Operations Coordinator, you will be responsible for coordinating the activities and efforts of teams to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.

Main Responsibilities:

  • Answer phone lines promptly and professionally
  • Arrange relevant collections, transit routes, and deliveries
  • Input event tracking for all bookings and in-transit consignments taken
  • Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
  • Provide the Customer with updates on all exceptions or issues
  • Request and enter all POD's from relevant agents
  • Report all discrepancies to Managers
  • Provide quotes when requested to the relevant Customer
  • Monitor the emails for the Service Centre
  • Work with suppliers (agents) to deliver a seamless, high quality Customer Experience

Requirements:

  • Have some experience in supporting the control with dispatching vehicle or allocating the vehicle
  • Treats people with respect under all circumstances
  • Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered
  • Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time
  • Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
  • Being proactive in suggesting to your manager how we can improve our service delivery
  • Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
  • Ability to self-motivate and work with the minimum of supervision

About CitySprint:

CitySprint is a leading courier services provider, committed to delivering exceptional service to our customers. We are a fast-paced and dynamic company, always looking for ways to improve and innovate. If you are a motivated and experienced Operations Coordinator looking for a new challenge, we would love to hear from you.



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