Operations Coordinator
4 weeks ago
Job Title: Operations Coordinator
Job Summary:
We are seeking an experienced Operations Coordinator to join our team at CitySprint. As an Operations Coordinator, you will be responsible for coordinating the activities and efforts of teams to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.
Main Responsibilities:
- Answer phone lines promptly and professionally
- Arrange relevant collections, transit routes, and deliveries
- Input event tracking for all bookings and in-transit consignments taken
- Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
- Provide the Customer with updates on all exceptions or issues
- Request and enter all POD's from relevant agents
- Report all discrepancies to Managers
- Provide quotes when requested to the relevant Customer
- Monitor the emails for the Service Centre
- Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
Requirements:
- Have some experience in supporting the control with dispatching vehicle or allocating the vehicle
- Treats people with respect under all circumstances
- Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered
- Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time
- Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
- Being proactive in suggesting to your manager how we can improve our service delivery
- Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
- Ability to self-motivate and work with the minimum of supervision
About CitySprint:
CitySprint is a leading courier services provider, committed to delivering exceptional service to our customers. We are a fast-paced and dynamic company, always looking for ways to improve and innovate. If you are a motivated and experienced Operations Coordinator looking for a new challenge, we would love to hear from you.
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