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Operations Coordinator

2 months ago

Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

Operations Coordintor + £25-32k + Permanent Role + 8:30am-5pm Monday - Friday

Our client based in Carrington have a great opportunity for a Operations Coordinator to join their office on a permanent basis. The Purpose of the role will be working in a fast paced office environment scheduling engineer's inspection/ maintenance visits for our customers. You Will be the first point of contact for the team and responsible for providing excellent customer service working closely with the mobile field teams.

Key responsibilities of the Operations Coordinator will include:

  • Efficient time and geographical scheduling of Technician's diary
  • Ensure visits are confirmed in writing and all RAMS are issued in line with the clients requirements and SLA's and CRM entries prior to visits.
  • Complete any forms required by the client for permit to works for the visits, also forward any queries regarding ID and DBS where relevant.
  • Arrange all plant and machinery hire required for visit, also ensure any off-hire actions are taken.
  • Actively chasing down the client visit confirmations to ensure the booked work goes ahead.
  • Assist the recertification Administrator as and when required with the updating of clients CRM's for providing certification or reporting once visits are completed.
  • Assist the Recertification Administrator in chasing down any outstanding orders
  • Liasie with Field Supervisor regarding the arrangements for any modifications
  • Building client relationship providing quality care and customer satisfaction
  • Respond knowledgeably to questions or queries from existing and future customers on product and service offering.

Skills required for the Operations Coordinator:

  • Numerate, analytical with excellent attention to detail
  • Must be a confident self-starter able to work on own initiative
  • Excellent communication skills written and verbal
  • A minimum of 2 years customer service (preferably in a helpdesk/ call centre environment)
  • Intermediate computer skills in MS Office - e.g. Word, Excel
  • Prior knowledge and skills in utilising CDM/ Cafm systems - especially work planning and scheduling functionalities
  • Have a good understanding of planned maintenance works, to enable planning of works within SLA's/ KPIs
  • Motivation to work within a team environment
  • Relationship building and influencing capabilities
  • Keen attention to detail and the ability to prioritise and execute a diverse workload in a high pressure environment
  • Ability to deliver exceptional customer service to stakeholders (Internal and external)
  • Self-motivated, confident, honest and flexible with a professional work ethic
  • Be flexible and adaptable to change
  • Exceptional attention to detail
  • Good interpersonal and telephone skills
  • Demonstrates our company values and behaviours

Experience required for the Operations Coordinator:

  • Scheduling experience
  • Experience of working in a busy office environment
  • Face to face or phone customer service experience
  • Diary management