Content Designer for Digital Interactions

2 weeks ago


Reading, Reading, United Kingdom SSE Full time

As an Interaction Content Designer for SSE, you will play a key role in creating engaging content that facilitates user interaction, promoting digital adoption and encouraging self-service among our business customers. Our goal is to streamline engagements through digital channels, delivering solutions that drive operational cost savings and enhance customer autonomy.



Main Responsibilities


  • Develop compelling, clear, and actionable content and dialogues that guide, educate, and inspire our users for managing their accounts and their interactions with SSE Business Energy.
  • Design documents, including interaction patterns, dialogue flows, scripts, and error-handling frameworks that enhance both text and voice interactions, optimizing the user experience across different interfaces.
  • Foster a culture of continuous improvement, focusing on improving user engagement and Customer Satisfaction (CSAT) by optimizing designs, providing relevant and helpful information, and enhancing the overall user experience across all touchpoints.


Requirements


  • Strong written and verbal communication skills, aligning conversation design concepts with company goals.
  • Collaborative experience working with cross-disciplinary teams in Agile settings to create superior user experiences.
  • Expertise in maintaining brand voice and adhering to regulatory requirements across dialogues and content.
  • Proficient in web analytics, user feedback analysis, and developing self-serve content strategies to improve user engagement.


About SSE

SSE is committed to creating an inclusive environment for all employees and encourages diversity. As a leading provider of renewable energy solutions, we strive to make a positive impact on the environment and our customers.



This is an excellent opportunity to join a dynamic team and make a meaningful contribution to our mission of delivering sustainable energy solutions.



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