AccorHotels Reservation Specialist
2 weeks ago
Job Summary
We are seeking a skilled Hotel Reservation Agent to join our team at Heritage Plus. As a key member of our front desk team, you will provide exceptional customer service, manage room bookings, and contribute to the overall success of our hotel.
Key Responsibilities
- Enter rooming lists while ensuring accuracy
- Update reservations to ensure a flawless check-in and check-out process
- Maximize revenue by up-selling guest rooms and recommending hotel facilities
- Liaise with sales and other departments as required
- Answer telephone and email inquiries in a timely manner
Requirements
To succeed in this role, you will need:
- Previous customer-related experience
- Computer literacy in Microsoft Windows applications
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
What We Offer
In addition to a competitive salary, we offer a range of benefits, including an employee benefit card, learning programs, and opportunities for career development.
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