AccorHotels Reservation Specialist

2 weeks ago


Nottingham, Nottingham, United Kingdom Heritage Plus Full time

Job Summary

We are seeking a skilled Hotel Reservation Agent to join our team at Heritage Plus. As a key member of our front desk team, you will provide exceptional customer service, manage room bookings, and contribute to the overall success of our hotel.

Key Responsibilities

  • Enter rooming lists while ensuring accuracy
  • Update reservations to ensure a flawless check-in and check-out process
  • Maximize revenue by up-selling guest rooms and recommending hotel facilities
  • Liaise with sales and other departments as required
  • Answer telephone and email inquiries in a timely manner

Requirements

To succeed in this role, you will need:

  • Previous customer-related experience
  • Computer literacy in Microsoft Windows applications
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable

What We Offer

In addition to a competitive salary, we offer a range of benefits, including an employee benefit card, learning programs, and opportunities for career development.



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