Luxury Care Home Hospitality Manager

8 hours ago


Great Yarmouth, Norfolk, United Kingdom TRCGroup Full time

Hospitality Manager

 

We are currently recruiting for a Hospitality Manager to join our team at a beautiful Care home in Great Yarmouth. This is an excellent opportunity for someone with a passion for delivering outstanding customer service and creating a warm, welcoming environment for residents.

 

The ideal candidate will have previous experience in a hospitality or care home setting, with a proven track record of providing exceptional experiences for customers. They will be responsible for overseeing all aspects of our hospitality operations, from food service and activities to housekeeping and maintenance.

 

Key duties and responsibilities:

  • Lead by example and create a positive work environment that promotes teamwork and top-notch service.
  • Deliver exceptional experiences for residents, exceeding their needs and expectations.
  • Oversee food service operations, collaborating closely with the chef to ensure quality meals are served on time.
  • Develop engaging activities that promote residents' interests and well-being.
  • Maintain high cleanliness standards and address maintenance issues promptly.
  • Manage the hospitality budget to meet revenue targets while controlling costs.
  • Build strong relationships with residents, families, and staff to enhance community engagement.
  • Ensure staff are well-trained and equipped for effective performance.
  • Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

 

Skills and attributes:

  • Previous experience in a hospitality or care home setting, preferably with some hotel experience.
  • Excellent communication, motivational, and people skills.
  • Genuine interest in engaging residents and their families on a regular basis.
  • Organizational skills with good time-keeping.

 

Benefits:

  • Competitive salary: £30,000 per annum.
  • Comprehensive induction and training programme.
  • Opportunities for career development and progression.
  • Employee Assistance Programme.
  • Blue Light Card Scheme.
  • We'll pay for your full DBS disclosure.
  • Paid breaks – we believe it's essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
  • Free uniform and DBS provided.
  • Regular staff social events.
  • Free onsite car parking and close proximity to local transport links.

 

This role offers a higher than average salary, a comprehensive benefits package, and opportunities for career development and progression. If you have a passion for delivering outstanding customer service and creating a warm, welcoming environment for residents, this could be the perfect opportunity for you.



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