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Luxury Care Home Hospitality Director

1 month ago

Great Yarmouth, Norfolk, United Kingdom TRCGroup Full time

Job Overview:

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We are currently recruiting for a Hospitality Manager to join our team at a beautiful Care home in Great Yarmouth. This is an excellent opportunity for someone with experience in a similar role within a care home, hotel or hospitality environment.

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About the Role:

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This role will involve overseeing all aspects of our hospitality operations, from ensuring a 'healthy living' food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level. As the Hospitality Manager, you will use your excellent people management and communication skills to provide residents with an outstanding experience.

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Key Responsibilities:

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  • Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
  • Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
  • Deliver exceptional experiences for residents, surpassing their needs and expectations.
  • Oversee food service operations, collaborating closely with the chef for quality meals on time.
  • Develop engaging activities promoting residents' interests, fun, and well-being.
  • Maintain a top-notch first impression experience and uphold high cleanliness standards.
  • Address maintenance issues promptly to keep the facility in good condition.
  • Manage the hospitality budget to meet revenue targets while controlling costs.
  • Build strong relationships with residents, families, and staff to enhance community engagement.
  • Ensure staff are well-trained and equipped for effective performance.
  • Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
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Requirements:

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  • Previous experience with a hospitality background-preferably some hotel experience.
  • Excellent communication, motivational and people skills.
  • Genuine interest in engaging our residents and their families on a regular basis.
  • Organizational skills with good time keeping.
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Salary and Benefits:

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The salary for this position is £30,000 per annum, plus comprehensive benefits including opportunities for career development and progression, employee assistance programme, Blue Light Card Scheme, paid breaks, and free uniform and DBS provided.

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About TRCGroup:

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We break the mould when it comes to recruitment agencies. With a straight-forward approach, we know how to get results for both our candidates and clients. We source candidates for both temporary and permanent contracts across a range of disciplines. Our team of devoted recruitment consultants will only find the perfect fit for you.

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Location:

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The role is based in Great Yarmouth, with access to local transport links and free onsite car parking.