Care Home Hospitality Manager
5 days ago
About the Role:
">We are seeking a dedicated Hospitality Manager to join our team at the TRCGroup in Great Yarmouth. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences for our residents.
">Key Responsibilities:
">- ">
- Develop and implement effective strategies to ensure resident satisfaction and loyalty.">
- Oversee the day-to-day operations of our hospitality services, including food service, housekeeping, and maintenance.">
- Collaborate with our chef to design and deliver menus that meet dietary requirements and preferences.">
- Maintain accurate records of staff performance, resident feedback, and operational metrics.">
- Address maintenance issues promptly to maintain a clean and safe environment.">
- Manage the hospitality budget effectively, ensuring revenue targets are met while controlling costs.">
- Foster a positive work culture by promoting teamwork, continuous improvement, and exceptional customer service.">
- Develop and implement effective communication strategies to engage residents, families, and staff.">
Requirements:
">- ">
- Previous experience in a hospitality management role, preferably in a care home or hotel setting.">
- Excellent communication, motivational, and people skills.">
- Genuine interest in engaging residents and their families on a regular basis.">
- Organizational skills with good time-keeping.">
- Ability to work effectively as part of a team.">
Benefits:
">- ">
- Competitive salary of £30,000 per annum.">
- Comprehensive induction and training program.">
- Opportunities for career development and progression.">
- Employee Assistance Program.">
- Blue Light Card Scheme.">
- Paid breaks – we believe it's essential that all staff can take breaks without fear of losing money.">
- Free uniform and DBS provided.">
- Regular staff social events.">
- Free onsite car parking and close proximity to local transport links.">
- A first-rate working environment in a purpose-built luxury home.">
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