Care Home Hospitality Manager

5 days ago


Great Yarmouth, Norfolk, United Kingdom TRCGroup Full time

About the Role:

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We are seeking a dedicated Hospitality Manager to join our team at the TRCGroup in Great Yarmouth. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences for our residents.

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Key Responsibilities:

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  2. Develop and implement effective strategies to ensure resident satisfaction and loyalty.">
  3. Oversee the day-to-day operations of our hospitality services, including food service, housekeeping, and maintenance.">
  4. Collaborate with our chef to design and deliver menus that meet dietary requirements and preferences.">
  5. Maintain accurate records of staff performance, resident feedback, and operational metrics.">
  6. Address maintenance issues promptly to maintain a clean and safe environment.">
  7. Manage the hospitality budget effectively, ensuring revenue targets are met while controlling costs.">
  8. Foster a positive work culture by promoting teamwork, continuous improvement, and exceptional customer service.">
  9. Develop and implement effective communication strategies to engage residents, families, and staff.">
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Requirements:

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  • Previous experience in a hospitality management role, preferably in a care home or hotel setting.">
  • Excellent communication, motivational, and people skills.">
  • Genuine interest in engaging residents and their families on a regular basis.">
  • Organizational skills with good time-keeping.">
  • Ability to work effectively as part of a team.">
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Benefits:

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  • Competitive salary of £30,000 per annum.">
  • Comprehensive induction and training program.">
  • Opportunities for career development and progression.">
  • Employee Assistance Program.">
  • Blue Light Card Scheme.">
  • Paid breaks – we believe it's essential that all staff can take breaks without fear of losing money.">
  • Free uniform and DBS provided.">
  • Regular staff social events.">
  • Free onsite car parking and close proximity to local transport links.">
  • A first-rate working environment in a purpose-built luxury home.">


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