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IT Support Specialist

2 months ago

Ipswich, Suffolk, United Kingdom QA Full time
IT Service Desk Apprentice

Become a key member of our IT team and gain valuable skills and experience as an IT Service Desk Apprentice at QA.

About the Role

We are seeking an enthusiastic and motivated individual to join our IT team as an Apprentice. As an IT Service Desk Apprentice, you will be responsible for providing first-line IT support to our employees, ensuring accurate data inputting, and working collaboratively to support ticket volumes.

Key Responsibilities
  • Provide first-line IT support to employees
  • Ensure accurate data inputting into the Service Desk Management tool
  • Work within agreed SLAs for communication, escalation, and response times
  • Escalate accordingly to relevant teams
  • Work collaboratively to support ticket volumes
  • Provide a friendly and professional customer service
Requirements
  • Basic IT skills
  • Customer-focused
  • Proactive
  • Confident communication skills
  • Team player
What We Offer
  • 25 days holiday (FTE) plus Bank Holidays
  • Long Service holiday award – 1 extra week every 10 years continuous service
  • Private Healthcare - BUPA (offered after probation is passed)
  • Scottish Widows Pension Scheme (5% employer / 5% Employee)
  • Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
  • Life Assurance - 4 x salary / Permanent Health Insurance
  • Paid ESG (Environmental, Social and Governance) day
  • Enhanced Maternity/Paternity Leave
  • Gym Flex membership
  • Electric car scheme
  • Dress for your Day Policy
  • Discounted legal services
  • Agile Working Policy
  • Season Ticket Loan
Future Prospects

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.