Outpatient Bookings Coordinator
2 days ago
We are seeking an experienced and organized individual to join our team as an Outpatient Bookings Administrator. As a key member of our administrative team, you will be responsible for processing and delivering the administration of all stages of the booking process, including outpatient admissions.
Key Responsibilities:- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerized system (SAP), RIS
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies, and initiatives
- Liaise with pre-authorization team or medical insurer to ensure funding is agreed prior to patient admission date
- Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner either by face-to-face meetings, telephone, or letter
- Maintain departmental electronic and manual filing systems accurately
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants, and clinical teams in relation to any special requirements or individual requests
- Proven experience within an administrative and/or customer service environment
- An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel
- Excellent communication skills, both written and verbal
- An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries
- Proficiency in Microsoft Office, particularly Word, Outlook, and Excel
- Enthusiastic, self-motivated, able to prioritize and work accurately under pressure with sound numerical and analytical ability and attention to detail
2-3 days per week covering Wednesday to Friday with occasional Saturday availability. Shifts between 8am-7pm. Part-time, Permanent
Benefits:- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
We are extremely proud of our heritage in private healthcare and of our values as an organization:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work-life balance, on-going development, support, and reward.
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