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Outpatient Bookings Coordinator

2 months ago

Brentwood, Essex, United Kingdom Spire Healthcare Full time
Job Title: Outpatient Bookings Administrator

We are seeking an experienced and organized individual to join our team as an Outpatient Bookings Administrator. As a key member of our administrative team, you will be responsible for processing and delivering the administration of all stages of the booking process, including outpatient admissions.

Key Responsibilities:
  • Provide and maintain an efficient bookings system for all in-patients and day cases using a computerized system (SAP), RIS
  • Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies, and initiatives
  • Liaise with pre-authorization team or medical insurer to ensure funding is agreed prior to patient admission date
  • Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner either by face-to-face meetings, telephone, or letter. Ensure an accurate record of the communication is held
  • Maintain departmental electronic and manual filing systems accurately
  • Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
  • Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Liaise closely with patients, consultants, and clinical teams in relation to any special requirements or individual requests
  • Provide and receive patient information, ensuring that all patient information is provided, received, and recorded in accordance with the Data Protection Act and Spire policies
Requirements:
  • Proven experience within an administrative and/or customer service environment
  • An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel
  • Excellent communication skills, both written and verbal
  • An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries
  • Proficiency in Microsoft Office, particularly Word, Outlook, and Excel
  • Enthusiastic, self-motivated, able to prioritize and work accurately under pressure with sound numerical and analytical ability and attention to detail
Working Hours and Contract Type:

2-3 days per week covering Wednesday to Friday with occasional Saturday availability. Shifts between 8am-7pm. Part-time, Permanent

Benefits:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
Our Values:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together

We commit to our employee's well-being through work-life balance, on-going development, support, and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales, and Scotland, Spire Healthcare provides diagnostics, inpatient, day case, and outpatient care.

We are proud of our heritage in private healthcare and of our values as an organization.