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German Speaking Customer Service Representative

2 months ago

Manchester, United Kingdom Language Matters Recruitment Consultants Ltd Full time

About the Role:

We are seeking a highly skilled German speaking Customer Service Representative to join our team at Language Matters Recruitment Consultants Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer experience and resolving queries in a timely and professional manner.

Key Responsibilities:

  • Handling inbound customer enquiries across various channels
  • Assisting with administrative duties, including travel arrangements and conference room bookings
  • Collaborating with internal team members to ensure customer enquiries are handled efficiently

About You:

We are looking for a reliable, customer-oriented individual with excellent German language skills and a positive can-do attitude. You will be required to work from our office 2 days per week, with the option to work remotely on other days. The company offers excellent opportunities for career progression and professional development.

Requirements:

  • Fluency in German and English, both written and spoken
  • Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator
  • Technical proficiency is a plus
  • Excellent listening and communication skills
  • Team player who enjoys interacting with people