Customer Service Advisor

5 months ago

Manchester, United Kingdom WEX Europe Ltd Full time

**GERMAN SPEAKING CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / COMPETITIVE PAY & GREAT BENEFITS/ 9 MONTH FIXED TERM CONTRACT**

**WEX Inc**. is a leading provider of business to business physical, digital and virtual card payment solutions.

WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented **Customer Service Advisor** to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing
Fuel Card business.

**What is on offer?**:

- Enhanced Compensation Package:_
- Highly competitive basic salary offering £25,000
- Flexible and Balanced Work Schedule:_
- Work a consistent schedule from Monday to Friday, totaling 37.5 hours per week
- Experience the benefits of hybrid working, allowing you to have a flexible work arrangement. You will visit our Manchester City Centre office for a minimum of 2 days per week.
- Achieve an enviable work-life balance with our fantastic policies
- Perks and Benefits:_
- Secure your future with a comprehensive company pension and life assurance scheme
- Ensure Financial Security - Income Protection for Peace of Mind
- Ample leisure time with a generous holiday allowance of 25 days, plus bank holidays
- Take advantage of our holiday purchase scheme, offering an additional 5 days of annual leave per year
- Access exclusive discounts through our employee discount platform
- Prioritize your' wellbeing with exclusive access to Lyra EAP, Calm, and Wellable platforms
- Recognition and Growth:_
- Motivate yourself with enticing incentives through companywide and departmental schemes
- Thrive in a supportive and positive working environment
- Continuously develop your skills and expertise through ongoing training, coaching, and mentorship opportunities

**Essential Duties And Responsibilities**:

- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Charge backs, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce charge back liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided

**Knowledge & Skills Required**:

- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems

**WHAT'S NEXT?**
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Sick pay
- Store discount
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Manchester, M2 3HR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- German (required)

Work Location: Hybrid remote in Manchester, M2 3HR

Reference ID: R12081

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