Customer Service Advisor

6 months ago

Manchester, United Kingdom WEX Europe Ltd Full time

**CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM/ COMPETITIVE PAY £25000 & GREAT BENEFITS**

**About the Team/Role**

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.
WEX is fleet, corporate and health payment solutions provide its customers - comprising small
businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum
of business sectors. We are executing against a multi-pronged growth strategy that enables us to
maintain our leadership position and we hire people who share our passion for continuous innovation,
client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe.
You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

**What’s on offer?**
- Competitive salary of £25,000
- Annual company bonus
- 37.5-hour week - Monday to Friday, no evenings or weekends
- Hybrid working (1-2 days per week in the Manchester office)
- Industry leading pension scheme
- 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
- Private Medical
- Cycle2Work Scheme
- GymFlex
- Life assurance
- Income protection
- Discounts & perks platform
- Employee wellbeing
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities

**How you'll make an impact**
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided

**Experience you'll bring**
- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems

**What's next?**
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.
- We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team._

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Life insurance
- Paid volunteer time
- Private medical insurance
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- MANCHESTER, M2 3HR: reliably commute or plan to relocate before starting work (required)

**Language**:

- German (required)

Work Location: Hybrid remote in MANCHESTER, M2 3HR

Reference ID: R9668

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Assistant

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Assistant

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...

  • Customer Service Assistant

    6 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...

  • Customer Service Apprenticeship

    6 months ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Client Services

    6 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...

  • Client Services

    6 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...

  • Debt Advisor

    6 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Customer Service Assistant, Full Time

    5 months ago

    Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant Manchester, UK **Duties**: - Provide exceptional customer service by responding to...

  • Customer Service Assistant, Full Time

    6 months ago

    Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...

  • Customer Service Assistant, Full Time

    5 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Customer Service Advisor **Salary**: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester....

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers...

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts You will be working within the customer service team, speaking to existing customers assisting with general queries. Our client are a well established Financial Services business based in Manchester, they are currently...

  • Customer Service Advisor

    6 months ago

    Manchester, United Kingdom The Recruitment Source Full time

    Manchester - M17 1TN We’re recruiting for Customer Service Advisors to earn £10.87 per hour. **Customer Service Advisor benefits**: - 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) Training is included to prepare you for this role **Customer Service Advisor role**: **Customer Service Advisor pay**: £10.87 per...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Salary: £22,500 - £27,000 Location: Manchester Customer Service Advisor **Salary**: £22,500 - £27,000 Location: Manchester Keywords: Customer Service, Insurance, Renewal Advisor, Manchester We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to **£**23,200 per annum. **Customer Service Advisor benefits**: If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive...

  • Customer Service Advisors

    4 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Customer Service Advisors £23,400 OTE £30K Fantastic Offices Fabulous Benefits This is an exciting opportunity to work for a well-known company, currently seeking a number of Customer Service Advisors to support their busy team. You must have excellent communication skills and good attention to detail. The role is full time 37.5 hours per...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £23,795.20 per annum. **Customer Service Advisor benefits: ** - 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary - Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many...