Customer Service Advisor-German Speaking

2 months ago

Manchester, United Kingdom WEX Europe Services Limited Full time

GERMAN SPEAKING CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £25,000 PLUS BENEFITS

About the Team / Role

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.
WEX is fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.


Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe.
You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

What’s on offer?

Highly competitive salary £25,000 Annual company bonus 37.5-hour week, Monday to Friday, no evenings or weekends Hybrid working from our Manchester City Centre office (1 – 2days per week) Industry leading pension 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays Life assurance Income protection Discount & perks platform Employee wellbeing

How you’ll make an impact

Advise Sales of customers commercial queries Investigate transaction declines & velocity queries Liaising with all staff both in Manchester and in European Offices Log all queries and action on Logging Tool Copy Invoice Requests, Transaction Queries Provide on-going support to colleagues and highlight training requirements to Team Leader Answer phone calls with set criteria and within parameters set out by the Company Assist in identifying and resolving areas that reduce liability or queries Carry out data entry for Customers & Cards Production of Customer Transaction Files and Reports Forward customer payment concerns to Credit Collections immediately Provide support to customers using website/systems provided

Experience you’ll bring

Fluent German - speaking and writing Previous experience in similar Customer Service role Ability to mentor, develop & improve skills of others Adaptable to organisational change requirements Excellent communication skills (written and verbal) Build a powerful sense of ownership and teamwork Establish and maintain co-operative and effective working relationships Flexibility to provide cover Make identifiable contributions to business objectives Positively represent the company Self-motivated, organised and can work on own initiative Taking “ownership” of problems

What’s next?

If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration.

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