Hospitality Services Supervisor

6 days ago


Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time
About the Role:
We are seeking a skilled Hospitality Services Supervisor to join our team at Cineworld Cinemas Ltd. The successful candidate will be responsible for providing outstanding customer service, managing front-of-house operations and supporting the theatre team to deliver exceptional experiences for our customers.

The estimated salary for this position is £32,000 - £38,000 per annum.

You will have a proven track record of delivering excellent customer service in a fast-paced environment, with experience in a supervisory or management role. You will be highly organized, able to prioritize tasks effectively and work well under pressure. Excellent communication and leadership skills are essential, as well as a passion for delivering excellent customer service.

Your main duties will include:
  • Providing exceptional customer service, responding to customer inquiries and resolving any issues efficiently
  • Managing front-of-house operations, including ticket sales, concessions and events
  • Supporting the theatre team to deliver exceptional experiences for our customers
  • Maintaining high standards of cleanliness and organization in the front-of-house area

Required Skills and Qualifications:
  • Minimum 2 years' experience in a supervisory or management role in a similar industry
  • Degree in Hospitality, Business Administration or a related field
  • Excellent communication, leadership and problem-solving skills
  • Able to work flexible hours, including evenings and weekends
  • Familiarity with Point of Sale systems and other relevant technology

Benefits:
We offer a competitive salary, plus benefits including pension scheme, life insurance and free tickets to our cinemas. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.

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