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Technical Service Specialist
2 months ago
About the Role:
We are seeking a highly skilled Technical Service Operator to join our team at WestRock. As a Technical Service Operator, you will play a crucial role in ensuring our sites meet customer and company requirements.
Key Responsibilities:
- Manage technical carton production information within the Technical Service team.
- Receive task directives from your line manager, participate in meetings, and complete performance reviews.
- Undertake general responsibilities as instructed by your line manager and efficiently operate within the preproduction environment, assisting teammates.
- Gather data from customers for new items.
- Generate Master Estimates, Production Estimates, and item specs.
- Manage revision levels and item obsolescence.
- Ensure accurate cost capture.
- Make combi decisions and process items for combi print when necessary.
- Conduct technical-level pre-flighting of artwork.
- Ensure production meets the highest quality standards, SOP guidelines, and customer requirements.
- Participate in continuous improvement initiatives and company quality programs.
Requirements:
- Print and packaging, manufacturing experience would be desirable.
- Familiarity with Radius ERP software would be desirable.
- Possess proficiency in MS Office Suite Applications; familiarity with Adobe / FileMaker software is advantageous.
- Knowledge of print/prepress/repro activity.
- Strong attention to detail and problem-solving skills.
- Excellent communication and teamwork abilities.
What We Offer:
- Corporate culture based on loyalty, integrity, and respect.
- An attractive salary reflecting skills, competencies, and potential.
- Comprehensive training with numerous learning and development opportunities.
- A career with a global packaging company where sustainability, safety, and inclusion are business drivers and foundational elements of the daily work.
Equal Opportunity Employer:
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.