Care Delivery Operations Manager
6 days ago
We are looking for a skilled Care Delivery Operations Manager to join our team in Sudbury. This is an exciting opportunity to lead a new branch and contribute to delivering high-quality home care services to individuals in their own homes.
The successful candidate will be responsible for overseeing and coordinating home care services, ensuring the delivery of high-quality care, managing care plans, and supervising home care staff. You will play a significant role in promoting the well-being and safety of clients receiving care at home while coordinating services, managing staff, and advocating for the best interests of clients to promote independence, quality of life, and optimal health outcomes.
Main Responsibilities:
- Leadership: Provide strong leadership to branch staff, fostering a positive and supportive work environment.
- Staff Management: Recruit, train, supervise, and evaluate branch staff members, including caregivers, nurses, administrative staff, and other personnel.
- Operational Oversight: Oversee day-to-day operations of the home care branch, including scheduling, client intake, care planning, and coordination of services.
- Compliance: Ensure compliance with all relevant regulations, policies, and procedures governing home care services.
- Performance Monitoring: Monitor key performance indicators (KPIs) and financial metrics to track the branch's performance and identify areas for improvement.
Requirements:
- Experience: Previous management experience within a domiciliary care setting is essential.
- Business Acumen: Excellent business acumen with a strong desire to develop and grow the service.
- CQC Knowledge: Comprehensive knowledge of CQC standards.
- Leadership Skills: Good leadership skills with the ability to communicate effectively.
- Licenses: Full UK driving licence.
Education and Qualifications:
- NVQ Level 4/5: Minimum NVQ Level 4/5 in Health and Social Care, or equivalent.
Benefits:
- Induction and Training: Comprehensive induction and training programme.
- Career Development: Opportunities for career development and progression.
- Employee Assistance Programme: Employee Assistance Programme.
- Blue Light Card Scheme: Blue Light Card Scheme.
- DBS Disclosure: Well pay for your full DBS disclosure.
- Paid Breaks: Paid breaks.
- Bonus: Excellent performance-related bonus.
- Annual Leave: 25 days annual leave plus bank holidays entitlement.
- Head Office Support: Consistent support from a dedicated Head Office Team.
Estimated Salary: £42,500 per year.
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