Training and Development Lead in Customer Service

2 days ago


Rotherham, Rotherham, United Kingdom MSI Reproductive Choices Full time
About the Opportunity

Mission-driven MSI Reproductive Choices seeks a seasoned Trainer and Developer to lead our Contact Centre's education efforts. The successful candidate will oversee the creation and delivery of high-quality training programs designed to boost our staff's skills, confidence, and overall job satisfaction.

This pivotal role requires strong analytical and problem-solving skills, as well as effective communication and interpersonal abilities. The ideal candidate must be comfortable working in a fast-paced environment and willing to adapt quickly to changing circumstances. Proficiency in using digital tools and platforms for training purposes is also desirable.

The estimated salary for this position is £38,000 - £42,000 per annum, based on qualifications and experience.

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