Customer Service Assistant with Bed and Furniture Delivery Experience

2 weeks ago


Rotherham, Rotherham, United Kingdom Bargains Delivered TA B & W Beds and Furniture Full time
About Bargains Delivered T/A B & W Beds and Furniture

As a leading provider of beds and mattresses, Bargains Delivered T/A B & W Beds and Furniture offers an exciting opportunity for a motivated individual to join our team as an Apprentice Customer Service Practitioner.

Job Overview

This role is perfect for someone looking to start their career in customer service and gain hands-on experience in the delivery industry. As an Apprentice Customer Service Practitioner, you will play a vital role in ensuring our customers receive exceptional service from initial contact through to delivery and beyond.

Key Responsibilities
  • Delivering to Customers: You will be responsible for delivering new beds and mattresses to customers in a professional and timely manner.
  • Stock Takes: Accurately counting and recording stock levels to ensure accurate inventory management.
  • General Admin Duties: Performing administrative tasks such as data entry, filing, and maintaining accurate records.
  • Serving Customers in Shop: Providing excellent customer service to customers visiting our shop, responding to queries and resolving issues efficiently.
  • Complaint Handling: Addressing customer complaints in a professional and empathetic manner, finding solutions to resolve issues.
  • Loading and Unloading Vans: Safely loading and unloading vans with goods, ensuring minimal damage and efficient use of space.
Requirements
  • Keen and Willing to Learn: A positive attitude and eagerness to learn and develop skills in customer service and delivery operations.
  • Punctual & Reliable: Ensuring timely attendance, meeting deadlines, and maintaining high levels of reliability.
  • Enthusiastic: Demonstrating enthusiasm for delivering exceptional customer service and contributing to the team's success.
  • Good Communication Skills: Effective communication with customers, colleagues, and management, both verbally and written.
Salary and Benefits

We offer a competitive salary package, estimated at £18,000 per annum, depending on location and experience. This includes a comprehensive benefits package, including full on-the-job training, opportunities for career progression, and a supportive working environment.

Additional Information

Please note that no formal qualifications are required for this role. We are committed to providing a safe and inclusive workplace and welcome applications from candidates who share our values.



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